BC.Game Casino - Player’s account was blocked after email recovery.

Hello and greetings.

I had won money in this casino with a high user level after 1 year and I was about to receive big prizes. I was placed in this casino and my email was stolen. After some time, I was able to restore my email. When I tried to enter my account, I encountered an error and they did not give me any constructive answer!!! Unfortunately, I had fully authenticated myself in this casino and had submitted the documents in full, they blocked me and did not respond! why should If I could compensate for the financial loss that I had suffered in this casino site, should I be blocked? Please make sure that they pay the amount they owe me or at least be accountable! (i’m bet more than 1’012’867 $) Thankful

Dear Djkhalaj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that your email address and your casino account were compromised? What the disputed amount represents, please?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

hello and thanks for support

Unfortunately, my e-mail was attacked, but because my casino account and most of my other platforms were with this e-mail, I was banned from using e-mail for a few days, after I managed to restore my e-mail account, I tried to enter my user account in bc gamme (my level is 45), which I realized. They blocked me for no reason and they even attacked my system with malware, the attached pictures you can see from my conversation with the site's support says it all! Yes, unfortunately they hacked me and blocked me because I could get my big prize in the next few days and they are still unresponsive.

thanks

Regrettably, I am unable to read the forwarded screenshot as it appears to be blurred. Could you kindly forward any relevant communication to petronela.k@casino.guru? Additionally, could you please specify the amount of your active balance at the time your account was blocked?

Thank you for the forwarded screenshots. Could you please specify the amount of your active balance at the time your account was blocked?

Yes, I had more than one hundred thousand dollars

Do you possess any corroborating evidence that could substantiate how much was your active balance when your account was closed? Perhaps there's relevant communication between you and the casino that could provide further clarity on this matter.

Dear Djkhalaj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.