The player from Germany faces issues with bc.game, having registered as a German user despite the site's restrictions against German players. After verifying their account, they are now unable to access the site.
BC.Game Casino - Player's account has been closed and money is delayed.
Amount: €4,267
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
2d 3h 43m 19s
Case summary
5 days ago
Public
Public
1 week ago
Translation
Hello,
bc.game is acting very strangely. I registered as a German user, even though Germans have never been allowed on the site. They have a German chat for users to communicate, but they don't allow German players. I verified my account with my German ID and address, but they supposedly don't allow German users.
I want my money back. These are just a few points indicating fraudulent behavior. Furthermore, I was told that I couldn't access the site. Well, how was I able to deposit €4267 then? It's very strange. Please help me with this matter.
Automatic translation:
Public
Public
1 week ago
Dear keejan,
Thank you very much for submitting your complaint I'm truly sorry to hear about your issue with BC.Game Casino.
However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings.
In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.
Could you please advise how much currently is your withdrawable balance?
Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
1 week ago
Translation
I have €70 in my account there, but that's not what's important to me. I also verified myself there months ago. When I wanted to withdraw, I was told I had to verify myself again, which is absolute nonsense. I said there too that I was a German player and they weren't interested. I still haven't been verified. I've waited over 1.5 months. So I'm asking you to do something about it and write to this casino and tell them what this is all about. I want my money back, everything points to fraudulent behavior. I still have the verification email, and the fact that it took 1.5 months and the verification still hasn't worked - I have everything there as proof.
Thanks
Automatic translation:
Public
Public
5 days ago
Thanks for your reply and explanation of the situation.
If your funds weren't confiscated and the only funds remaining on your account is 70€ we may only ask the casino to pay out this sum. We can't ask the casino to refund the amount of lost deposits based on the information you provided.
Kindly share with me your communication with the casino regarding the status of your verification and the delays surrounding the withdrawal of your funds.
Send the communication to my email at tomas@casino.guru, or share the information as screenshots here.
keejan has 2d 3h 43m 19s to reply
