BC.Game Casino - Player’s account has been closed.

Hello, the cawino closed my account, he told me that verification was required, I sent a capture of everything they asked for, captures of deposits, my account and documents, they responded that they closed them for violating terms and regulations, but that is impossible since I invested a lot of money in my account to do that, I asked them to give me explanations of what, according to them, were the normative terms that I inflicted and they do not respond. I want my account and my money back because they blocked me, I even have screenshots of conversations with mods on the site who can't believe they blocked me since they knew how I behaved.

Dear jesyarisd,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas, I was at the casino about a year ago, maybe a little more, my account was blocked 10 days ago, I raised the balance in original games and slots. The balance I raised was not from bonuses, but I did complete a task and they gave me a bonus, but it will be $20 USD. Thanks for your help.

Hello, Good morning, I still have no answers from BC. There are other users with the same problem as mine but they have not solved it either. I look forward to hearing from you, thank you very much.

Hello,

The user is asked to complete the advanced KYC, which is still pending; please email support@bc.game and request an advanced KYC link. Once the advanced KYC is complete, we will assist you further with this.

Best Regards

Panda - BC.GAME

Dear jesyarisd,

• Were you able to follow the casino's instructions for advanced KYC verification?
• Are there any obstacles casino support wasn't able to assist you with?

Please let me know about any updates.