BC.Game Casino - Player’s account has been closed.

Hello, the cawino closed my account, he told me that verification was required, I sent a capture of everything they asked for, captures of deposits, my account and documents, they responded that they closed them for violating terms and regulations, but that is impossible since I invested a lot of money in my account to do that, I asked them to give me explanations of what, according to them, were the normative terms that I inflicted and they do not respond. I want my account and my money back because they blocked me, I even have screenshots of conversations with mods on the site who can't believe they blocked me since they knew how I behaved.

Dear jesyarisd,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas, I was at the casino about a year ago, maybe a little more, my account was blocked 10 days ago, I raised the balance in original games and slots. The balance I raised was not from bonuses, but I did complete a task and they gave me a bonus, but it will be $20 USD. Thanks for your help.

Hello, Good morning, I still have no answers from BC. There are other users with the same problem as mine but they have not solved it either. I look forward to hearing from you, thank you very much.

Hello,

The user is asked to complete the advanced KYC, which is still pending; please email support@bc.game and request an advanced KYC link. Once the advanced KYC is complete, we will assist you further with this.

Best Regards

Panda - BC.GAME

Dear jesyarisd,

• Were you able to follow the casino's instructions for advanced KYC verification?
• Are there any obstacles casino support wasn't able to assist you with?

Please let me know about any updates.

Hello, good morning, could you please tell me to which email address I can request the advanced Kyc link? Thank you very much in advance.

Dear jesyarisd,

I believe the casino representative recommended support@bc.game

Please let me know about any progress.

Hello, please I hope for news about my case. I need to recover my account. It cost me a lot to level up. I have money and time invested. I have already sent the email requesting the advanced KYC link but they have not responded yet. Thank you very much in advance.

Dear jesyarisd,

• Could you please confirm you contacted casino support at support@bc.game?
• Were you able to retrieve the link for advanced KYC verification?
• Could you please list which documents you submitted? Were the documents approved or not?

I'll await your reply.

Hello, good morning Tomas! They still haven't sent me the link to complete the KYC, I'm still waiting for answers. The only document I needed to upload was verification of my address. I hope it gets resolved soon! Thank you very much for your help, I'm still waiting.

Dear Panda of BC.Game Casino,

Could you please share any insight into what might be causing the delay in this situation?

What steps do you recommend the player take in this situation?

Good afternoon Tomas, I received this message from BC after requesting the KYC link I would like you to tell me what forbidden technique I performed since I played honestly as I have been doing for a long time.

Hello,

The user has been breaching the terms of services by using multiple accounts and claiming bonus drops from multiple accounts. We cannot further assist the user—all the evidence was sent to Tomas regarding this.

Best Regards

Panda - BC.GAME

Hello, good morning Panda, I would like you to do a good review of my case, it is not possible. I am the owner of only one account which I started the claim for. Thank you, have a nice day.

Hello Tomas, please, I would like you to ask me for information about the panda accusation since what you say is impossible. I've been waiting for a response for months and they tell me something illogical, if that were the case they should block all the accounts. They are probably invented accounts or accounts from other users. Could you give me the users that are supposedly mine too? I only have one Document, it is impossible to have many accounts and it took me a long time to level up my account. They also have a rule that in order to withdraw money the account must be verified, so I would like to have other accounts that only serve to play pretend, bc.game has the option to play for free, they only say inconsistencies to justify themselves.

I apologize for the late reply.

I indeed received evidence, regarding the multiple accounts.

Dear Panda of BC.Game Casino,

I requested some further evidence and clarification from you regarding the matter.

I'll await your reply.

Thanks for the provided evidence.

Dear jesyarisd,

Based on the provided evidence it came to our attention that you opened multiple accounts which is against the casino's rules. Unfortunately, we are not in a position to argue in your favor and your complaint will be rejected as a result. I would advise you not to create multiple accounts in online casinos, as this is considered against the rules in most online casinos.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.