BC.Game Casino - Player’s account has been blocked.

Dear Tomika21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Which games you’ve been playing (live casino games, slots, or sports betting), please?

Were your winnings accumulated with or without an active bonus, please?

It is still a bit confusing. Kindly refrain from sending screenshots of your replies in Hungarian and use Google Translator instead. Translating screenshots from a foreign language is quite challenging for us. Using Google Translator will make it much easier for us to understand your messages. Thank you for your cooperation.

Furthermore, I am still uncertain whether the disputed amount comprises your actual active balance, which includes winnings, or if it consists solely of deposited funds.

Dear Tomika21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.