The player from India deposited funds into Batery Casino, but the funds never appeared in his account. Despite multiple emails to customer support, he did not receive a proper response. We recommended the player contact his payment provider to investigate the issue, as the casino typically could not resolve such matters directly. After multiple attempts to reach the player for further information, the player didn't respond. Consequently, we rejected the complaint.
Batery Casino - Player’s deposit has been delayed.
Amount: 4,500 INR
Batery Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Batery Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
6 months ago
I had a highly disappointing experience with Batery Casino. I made a successful deposit, but the funds never appeared in my account. Despite sending multiple emails to customer support, I haven't received a proper or positive response. It's been 24 hours, and I'm still waiting for my money.
This lack of communication and support is unacceptable. I would never recommend Batery Casino to anyone. Reliable transactions and responsive customer service are essential for an online casino, and Batery Casino has failed on both counts. Avoid this site if you value your money and time.
Public
Public
6 months ago
Dear Vishn4ir,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
