Bass Win Casino - Player's account closure request is delayed.

They will not close my account!!

Multiple attempts at trying to permanently close my account as I do not wish to be signed up to them, they only put a self-exclusion for 2 weeks then call multiple times saying they have an offer for me, texting me rubbish all the time about crap offers. I have blocked their text number but they still get through to me. What can I do to permanently close the account?

Dear nl2121,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Kristina

Dear nl2121,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.