The player from the United Kingdom is facing issues with permanently closing their casino account, which has only been set to self-exclusion for two weeks. Despite multiple closure attempts, the casino continues to contact him with promotional offers.
Bass Win Casino - Player's account closure request is delayed.
Amount: ??
Bass Win Casino
Safety Index:Very lowSafety Index
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3.3
Bass Win Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 15h 38m 39s
Case summary
8 hours ago
Public
Public
19 hours ago
They will not close my account!!
Multiple attempts at trying to permanently close my account as I do not wish to be signed up to them, they only put a self-exclusion for 2 weeks then call multiple times saying they have an offer for me, texting me rubbish all the time about crap offers. I have blocked their text number but they still get through to me. What can I do to permanently close the account?
Public
Public
8 hours ago
Dear nl2121,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Kristina
nl2121 has 6d 15h 38m 39s to reply
