Aussie Play Casino - Player’s struggling to receive their winnings.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have placed any successful withdrawals in this casino in the past? Have you completed your KYC account verification?  I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have sent them all my documents driver’s license credit card etc. I haven’t made any successful withdrawals yet because they needed my bitcoin wallet address which I have provided several times. As far as the status of verifying my identity I couldn’t tell you where is stands because they don’t answer emails. I only know I can’t withdraw anything. Hope this helps.

Thank you very much Dave for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dave,

I looked at your complaint and will do my best to help you. I would like to invite Aussie Play Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

I have sent them 4 emails now with the bitcoin wallet address and still they state they need it. I attached earlier the address I sent them. Good luck with getting a response.

Hello Dave,

We have contacted the casino representative and have been informed that the minor miscommunication had taken place, which resulted in the message not being delivered to the corresponding department. We have also been notified that your payout is now approved and will be processed shortly. Please accept our apologies for the inconvenience caused.

Regards,

TOP1 Team

I just reverted notice of my payout being processed. Without your help I would still being beating my head against the wall. Thank you!!!!!

Dear Dave,

I am really happy to hear that your payout is being processed. I'll extend the timer for 7 days which should be enough for Casino to pay you your winnings. Let me know when you'll receive your money.

Please close my complaint I received payment today. Your site did in 3 days what I couldn’t get done in 2 weeks. Thank you so much!!!

Dear Dave,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam