Anonym Bet Casino - The player's withdrawal is delayed.

Hi

I submitted my withdrawal for GBP350.00 with Anonym bet just over 2 weeks ago. The withdrawal was pending for 4 days and is no longer in my pending withdrawals or casino balance.

Anonym bet responded indicating that the payment would be with me as soon as possible and was processed.

Will this payment actually be made as they are very slow in responding sometimes 5 days and it is over 2 weeks now.

My documents have been verified for KYC and I have not played with any bonus funds.

Can you help please?

Thank you

Dear Brian,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Anonym Bet Casino. Allow me to ask you a few more question before we would even try to contact the casino.

What payment method did you use for deposit and for withdrawal? When was the last time you communicated with the casino and what did they respond?

We usualy recommend players to wait at least 14 days after the payment is processed to appear on the account as it might take longer to arrive due to payment provider or country of residence.

Looking forward to your answer.

Regards,

Nick

Hi Nick

Thank you for your response.

The deposit was made with a visa debit card. The only options available to me to withdraw was via bank transfer. I have submitted documents with IBAN/BIC codes etc.

I sent an email 5 days ago and received this response. "Thank you for contacting us.

Apologies for the delay.

We would like to inform you that you will receive your payment as soon as possible". There is never any estimate of when it is likely to be received only as soon as possible.

The payment was apparently processed 6 days ago and initially submitted 16 days ago now.

Thank you

Brian

Thank you Brian for additional information. I'll now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Brian!

I will take care of your complaint from now on and I'd also like to invite representatives of Anonym Bet Casino into this complaint in order to help us resolve the issue.

Latest reply from the casino by email

Dear Brian,

Thank you for contacting us.

First of all allow us to apologise for the dreadful delay towards receiving your withdrawal, we are fully aware of the situation and doing whatever possible to speed up the process for you as we value you for playing with us. 

Due to the sheer volume of withdraws it's causing a few technical issues which are being repaired as we speak as well as complications from our payment providers so the process has been slowed down, but we have been assured that your payment has been escalated to full priority.

Thank you for the patience as well as understanding of the situation so far and we once again apologise for the delay. 

Kind Regards,

Support Team

The payment was apparently processed 10 days before this email. I am not sure if this will actually get paid at all. Perhaps another attempt to delay and deceive.

Can I request a charge back on all my deposits if the casino is not playing fair?

Hello Brian!

Sometimes bank transfers take a number of days to arrive in the account. I would not advise to do any chargebacks in any situation, because it may lead to various problem when using your bank account in the future.

Did you managed to receive your withdrawal?

Hi Martin, thanks for your update.

I have still not received my withdrawal. The casino are responding every couple of days with basically the same responses. Volume of withdrawals, technical issues, foreign currency payment complexities. I have still not received an indication of when this is likely to be paid "only as soon as possible". I have been informed that I will be paid in full and that they make thousands of payments a day. If this is the case, I'm sure some of these payments are also in foreign currency so does it take over 4 weeks? And with the amount of payments and issues there would be surely more complaints. Can you give any clear perspective as to what you think is going on here please?

Hello Brian!

Thank you for providing me with necessary information. We would like to ask Anonym Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

The casino remains unresponsive and after number of repeated efforts to contact them they seem not to engage with complaints on our website. Without the casino entry to the discussion, we can't even start resolving this complaint and we are forced to close it as ‘unresolved’, which will secure this casino's rating on the lowest positions of our rating spectrum.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.