Anonym Bet Casino - The player's winnings have been voided.

Hi there,

I logged into my account and found that £33001.84 had been removed, when looking at the account statement on there site it seems as though it's been transferred to a debit wallet, the same sort of reference that appears from my withdrawals. The company are stating there t&c 9.11 & 7.12

Why would they have jackpots that can be won that go against there own t&C's?

Any bonuses applied to my account were put on there by them as loyalty bonuses. I played through one of them thinking it would up my withdrawal amount, as it confusingly stated at the bottom

Honestly feel like I've been scammed, as they had no problem with taking my money and letting me spin thousands of winnings but when it came to withdrawals this is when they have taken it.

They left £2000 in my account.

Please any help would be much appreciated

Thank you

Hello K,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Anonym Bet Casino. Please allow me to ask you a few more question before we would move forward.

Did the casino exactly specify which term from 9.11 did you breach? As it is related to maximum bet, we would like to see the casino to implement system to prevent doing bets above the limit but unfortunately this is not yet an industry standard and we can't punish the casino for it.

As per term 7.12 which is related to maximum daily win limit, we completely disagree and we think it is a very unfair term.

It all depends now if you have really breached the 9.11 term or not and depending on that we might be able to help you. Can you access your betting history or ask the casino for it? If yes, please forward it to nikolas.b@casino.guru.

Regards,

Nick

Hi nick thank you for your reply.

I won a £20000 jackpot and then started spinning with the max amount on a slot which was £7.50, lost a fair bit then hit another big win. I then moved to another slot where the max bid was £20 span on that and also won really big. I was up to £38000 at one point and moved around a few other games, some jackpot games some other games & played some big spins ranging from £7.50 - £60 also played another game that after every spin gives you an option to buy free spins.

Any bonuses, were put on my account by anonym as loyalty bonuses, I played through one as I hadn't realised how to cancel it at that point, and it also kind of made out that the maximum withdrawal would be £1800+ which I thought meant max daily withdraw, as all I wanted to do was withdraw my winnings and there current withdraw limit is £500 which Is really low and the wait time is over a week for it to be in the bank.

I've screen shotted the email they've sent stating the terms that are in breach.

I will attach them

Thanks again for your speedy response

Kieran

Hello K,

So the bonuses were added automatically to your account? You didn't have to activate them or confirm that you want it? Also, did you have any real balance when received the bonuses?

Regards,

Nick

Hi nick, yes that's right I never agreed to any bonuses they were just automatically put on my account as loyalty bonuses. And yes I only ever played with real money.

Hello K,

Can you please access your deposit and bonus history within the casino and forward it to nikolas.b@casino.guru? If you won the balance with your real balance and then was the bonus added without you knowing it, the casino had no right to void all of your winnings. We need to be sure what happen in what order.

Regards,

Nick

Thank you nick, I have emailed you

Hello K,

As there is still not enough evidence to see whether the bonus was added by casino or not, we will now try to get in touch with them. I will forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, K,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Anonym Bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Anonym Bet Casino Team,

Could you please state the reason why the player's withdrawal has not been processed and why were his winnings confiscated? Can you provide us with the relevant evidence that could support your claims and the casino's decision? We would highly appreciate the explanation from your point of view in more detail.

The data can be shared directly here, with your answer, or by sending it to my email address (branislav.b@casino.guru). Please note that all sensitive data is managed accordingly and is not visible to the public or shared with any third party.

Thank you in advance for providing the information.

We would like to ask Anonym Bet Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear K,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru