Anonym Bet Casino - Player’s withdrawal has been delayed.

Verified Account.

Received one previous withdrawal.

However have a withdrawal from 28/2 outstanding.

Completed wagering requirements from bonus offer.

Response states its with payment team etc

Dear gsimpson1312,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? How long did the previous withdrawal take (approximately)?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Morning

Both Bank transfer.

successful withdrawal was pending for 48 hours and paid to my bank account with 12 hours the next day.

This occasion it went through the 48 hours but no payment. 3 weeks now.

Thank you very much for your reply, gsimpson1312. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Morning

Its marked as processed.

According to support it’s with the payments team. Please see previous attachment

thankyou

Hello

just received an email from casino support providing me with a letter that the payment was sent on 1/3.

I’ve been to my bank. Payment was not received.

Could you please forward that email to kristina.s@casino.guru? Also, if you have received an official statement like a letter or an email from the bank regarding this situation, please forward it as well. Thank you in advance.

Thank you very much gsimpson1312 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Good Morning

Ive just received the payment.

I do believe they tried on the 1/3 but something went wrong.

Bug it’s been received today.

Hello, gsimpson1312,

Great news! Thank you very much for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru