HomeComplaintsAmunRa Casino - Player alleges missing bonuses.

AmunRa Casino - Player alleges missing bonuses.

Amount: €20

AmunRa Casino
Safety Index:High
Submitted: 26 Mar 2024 | Case closed : 09 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Greece had claimed that the casino did not provide the promised bonuses. We had informed the player about the unique bonus policy each casino possesses and that we could not compel casinos to offer specific bonuses. We had extended the response time by 7 days, but the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

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8 months ago
Translation

Stay away. Big scam. Firstly, they do not credit the bonuses... What else can I say, I stop here.

Automatic translation:
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8 months ago

Dear dinatos29,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I understand your frustration about not getting a bonus, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate any type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

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8 months ago

Dear dinatos29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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