The player from Poland had an issue with a duplicate account that had not been used. The complaint could not be resolved as the player did not respond to requests for additional information from the Complaints Team. As a result, the complaint was rejected due to lack of communication.
AMPM Casino - Player has a duplicate account issue.
Amount: €2,208
AMPM Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
AMPM Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Dear xnaak,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Are you aware of opening more than one account or did the casino accuse you of it?
I will be waiting for your reply.
Best regards,
Kristina
