AMPM Casino - Player has a duplicate account issue.

Amount: €2,208

AMPM Casino

Safety Index:Below average Submitted: 25 Sep 2024 | Case closed : 30 Oct 2024

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 hours ago

The player from Poland had an issue with a duplicate account that had not been used. The complaint could not be resolved as the player did not respond to requests for additional information from the Complaints Team. As a result, the complaint was rejected due to lack of communication.

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xnaak

Novice

Poland

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1 month ago

OriginalTranslation

~~Duplicate account, was not used at all~~

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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1 month ago

Dear xnaak,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Are you aware of opening more than one account or did the casino accuse you of it?

I will be waiting for your reply.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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4 weeks ago

Dear xnaak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Deputy Complaints Team Lead

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3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.