The player's unable to access the casino website after requesting a withdrawal. The complaint was closed as the player stopped responding.
Agent Spins Casino - The player's unable to access the casino website.
Amount: €527
Agent Spins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Agent Spins Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I played until yesterday and I won € 527.98 then I took and sent the documents after which the site has disappeared and no longer opens nor the emails are traceable
Automatic translation:
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2 years ago
Hello salvatoreplaystor,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Agent Spins Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that the casino may restrict your access to the website until the verification process is finished.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi nick I made several deposits in total 500 was my money no bonus I talked and played until yesterday then this morning when I try to enter the site he tells me defeut I tried to send an email and I received the automatic reply that the email address does not exist
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2 years ago
Translation
The withdrawal request was made on July 19 and today the site disappeared today I'm going to make the complaint and then I disclaim the operation so let's see who is smarter
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2 years ago
Hello salvatoreplaystor,
Please bear in mind that the casino might block your access to the casino until a verification is finished just as I mentioned above. Can you please advise if the casino requested any documents from you or if you did send them already?
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2 years ago
Translation
Documents already sent since 07/19 and to date no communication from them of the transfer made to me
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2 years ago
Translation
If it was a bonus it didn't make the withdrawal so it's a scam a boor they are shit people don't play it.
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2 years ago
Dear salvatoreplaystor,
Are you able to send your deposit/bonus history to nikolas.b@casino.guru? If you do not have access to such information right now, could you ask the casino to forward it to you?
