The player from Georgia had deposited 100 GEL into her online casino account, but the amount had not appeared in her balance. Our team had advised her to contact her payment provider for a thorough investigation, as the casino could not assist in this matter. We also suggested that she should have refrained from making further deposits until the issue was resolved. Despite extending the response period by an additional week, the player had not responded to our communication. Therefore, we were unable to proceed with the investigation and had to reject the complaint.
Adjarabet Casino - Player's deposit is missing.
Amount: 100 GEL
Adjarabet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Dear mariamnadib,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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