The player from Georgia had deposited 100 GEL into her online casino account, but the amount had not appeared in her balance. Our team had advised her to contact her payment provider for a thorough investigation, as the casino could not assist in this matter. We also suggested that she should have refrained from making further deposits until the issue was resolved. Despite extending the response period by an additional week, the player had not responded to our communication. Therefore, we were unable to proceed with the investigation and had to reject the complaint.
Adjarabet Casino - Player's deposit is missing.
Amount: 100 GEL
Adjarabet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Adjarabet Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Dear mariamnadib,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
