The player from District of Columbia had deposited $300 and when she attempted to withdraw her winnings, she faced difficulties with verification. The email of the verification company she provided allegedly did not exist, which made the situation difficult to resolve. The player had claimed that no one responded to her attempts to resolve the issue. However, we discovered that the casino in question was an app, not related to the Acorn Casino listed on our website. Since we could only proceed with complaints for casinos with official websites, we had to reject the complaint.
Acorn Casino - Player’s selfies for verification not accepted.
Amount: $300
Acorn Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Acorn Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
soent $300 at this casino tied to cash out sent my id selfie everything and told me verification can not be verified contact company that does verification but you email the company and email address does not exsist you can verify my account to take my money but not to with draw my winnings such a scam’s
Public
Public
7 months ago
Hello tyfanibaker224,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Acorn Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
No one has responded to anything I have sent it tells me can not be verified and gives me an email to contact which does not exist
Public
Public
6 months ago
Thank you for your reply, tyfanibaker224. We noticed that this casino is an app and not related to the Acorn Casino listed on our website. I apologize, but we are not able to proceed with complaints unless the casino has an official website, because we have no option to add a casino like this to our database.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
