A Big Candy Casino - Player’s withdrawal is delayed.

Hi my name is Lanier B****s and I initiated my withdrawal on October 19th and still haven't received it yet. Today is November 28th and it's been over 20 business days. The time frame for withdraws is 7-10 business days for approval and 7-10 to process to my account. We've exceeded that time frame but I'm still waiting. I contacted live support and was told to email payments@abigcandy.com which I've been doing for weeks now but haven't heard anything back yet.

Hello Thoss5150,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with A Big Candy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account is already verified. Don't remember the exact date but it's been verified since September or October. I accumulated the winnings from a sign up bonus and was told to make a $30 deposit after I completed the ridiculous playthrough lol. I made the deposit then I initiated my withdrawal on October 19th and have been waiting since then. I spoke with customer service on November 28th about the delay and was advised to email payments@abigcandy.com. I replied that I've been doing so for weeks with no response.

Hello Thoss5150 and thank you for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Thoss5150 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask A Big Candy Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Thank you for stepping in trying to help. But its December 4th and my deposit has been pending since October 19th. I get no help for support

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Thoss5150, I was in contact with the casino and was informed that your request was approved and should be paid out within 48 hours. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Really that's great. I'll let you know if I receive it or not

Dear Thoss5150,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Received but instead of 100 I received 68

Dear Thoss5150,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter