9winz Casino - Player’s account has been blocked and audited.

Dear Sir

I had opened account on 9winz before 1 month. In this 1 months time my account was put under security check for 2 times.

I do now know what they are doing. After winning big amount they put my account under security check. What is that ?

If client wins then please give him his earned money. If client lose then you never put his account under security check.

My winnings of 85000 is under their chin.

Now they put my account under security check. I have provided all document which they want and also that all documents are verified as well. I do not know why they do not give me my winnings.

I think they are fraud.

Dear akspurohit1965,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

We are left with no other option now just to wait for the casino to complete their investigation.

Meanwhile, if you have saved, by any chance, the entire game history in Excel format, please forward it to petronela.k@casino.guru. Which games you’ve been playing (live games, slots, or multiplayer)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear akspurohit1965,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

what information you want about my locked account.

Now they have locked my account and i am not able to login as well. They had deducted all money from my account and not they have locked access of my account. Nothing i can do.

They says you have broke rules and regulations. If bonus winning is crime then i think 9winz is hub of crime they keep giving bonuses and clients keep wining after finishing wager. So there is nothing wrong i did. But 9winz do not want to believe that client could win such a big amount from bonuses.

If you have saved, by any chance, the entire game history in Excel format, please forward it along with any relevant communication to petronela.k@casino.guru. Which games you’ve been playing (live games, slots, or multiplayer)?

Thank you in advance for your reply.

I have not saved any game history by mistake. And i was only playing live games and my winning was not fake. I had win by multiplier. I was playing Crazy Time, Mono Poly.

It's ok if you haven't saved your game history. Could you please forward at least the relevant communication between you and the casino?

Dear akspurohit1965,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.