888Starz Casino - Player's deposit has not been credited to his casino account.

Dear ekansh69, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Thanks for your reply, i had already contacted my bank and they stated transaction is successful from their end and the money is credited to receiver successfully, it can be easily located by the upi transaction id which is visible in screenshot, i had e-mailed casino support several times but they didn't replied also in live chat their support team is saying concerned team is checking, and from 3 months i am getting same reply, it would be much helpful for me if you can invite one of the caisno representative here so that my issue can be checked seriously, thanks

Could you please send me your bank statement from April and May 2023, where all three of your deposits will be visible? My email address is veronika.l@casino.guru. Thank you.

I have sent deposit receipts to your mail, as i have used different wallets to make the deposit, so i have sent each individual receipt to you, kindly check, thanks

Can you please confirm that you contacted MobikWik regarding the deposit which was not credited to your account? If so, please forward your communication to veronika.l@casino.guru.

Also, please send me the bank statement from MobikWik dating from April onwards. Thank you.

I have sent required details to your email, thanks

Thank you very much, ekansh69, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem resolved to your satisfaction in the near future.

Hello ekansh69,

I'm Michal and I have taken over your complaint. I have reviewed your case and just to check, the other 2 deposits mentioned by you were made by a different payment method than the one missing via MobiKwik? Can you send me the statement from the successful deposit method to michal.k@casino.guru I will contact the casino to shed more light on this matter.

We would like to invite 888Starz Casino to join the conversation.

Dear 888Starz Casino,

Can you please provide more information on why the player's deposit via MobiKwik has not been credited to the player's account?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ekansh69,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your deposit and understand your concern. We have investigated your issue and found out that you made a deposit to details that do not belong to the payment system. 

If you deposit to the correct account details, the funds are credited within a short time, as you have already seen with the other two deposits. In this situation, we recommend you to contact the recipient. If you have any difficulties, we are always ready to help you. 

We advise players to be careful when depositing, and in case of any difficulties, cooperate fully with casino and provide us with necessary information.

Thank you for your understanding.

Best regards,

888STARZ Manager

Dear ekansh69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hii, 888 starz team, i would like to inform you that i have sent payment to correct receiver which was shown on your gateway at the time of deposit, however since your account details for deposit on your website are dynamic, it keeps on changing daily, now it is not possible from my side to show relevant proof, however bank details i have already provided to you, kindly carefully check them , funds can be located easily, thanks

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ekansh69,

We have repeated the check and the results show that the details specified in the receipt were not issued for the requests created by you. This means that the transfer was made to details that do not belong to the payment system and you most likely made a mistake. 

If you have other receipts for this date - send them to our email processing@888starz.bet, we will check the information and inform you.

If you have any questions, please, feel free to contact us, we are ready to help.

Thank you for your understanding.

Best regards,

888STARZ Manager

Dear ekansh69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear ekansh69,

Were you able to find out if the details you sent the deposit to were inserted correctly?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.