An Italian player seeks a refund. We rejected the complaint as unjustified.
888 Casino IT - Player seeks a refund.
Amount: €20
888 Casino IT
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I deposited 20 euros and lost the money, regretting my decision, and so I want my money back
Automatic translation:
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1 year ago
Dear domenicodnicola,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino.
Please understand players risk their funds when depositing and playing in online casinos. Once the funds are lost, the player has no right to a refund.
I am sorry but we can not help you with your request.
Please let me know if there is anything else you need assistance with, otherwise, we'll be forced to close your complaint as unjustified.
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear domenicodnicola,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Without further replies from the player, this complaint will now be rejected.
Dear domenicodnicola,
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
Best regards,
Tomas
Casino.Guru
