888 Casino ES - Player’s winnings haven’t been received yet.

Since December 25, I have been waiting for the page to PROCESS a withdrawal... They tell me that the transactions department has to validate it and that they give me a response within a maximum of 72 hours... indeed, that period has been exceeded. I write in the chat and they keep telling me that the maximum term is 72 hours...

Dear mpcpg24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mpcpg24,

Have you received your withdrawal from the casino yet?

The funds have already been transferred to me, everything solved. Thanks

Dear mpcpg24,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru