7Signs Casino - Player’s withdrawal is severely delayed.

I requested a withdrawal of 200€ on 1/05/24 and up until now, I haven't been paid anything. Whenever I reach out through chat or email, the response is always the same—that my request is queued for finance but nothing happens. I'm feeling nearly scammed and I'm hoping that you can assist me as I've seen you have helped others get paid.

Dear geinersantillan337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Hello, good day, thank you, they don't give me a solution, they just tell me to wait and the same old copy and pasted texts that say the same thing that the withdrawal is in queue for financing. But nothing and they cut off the chat without giving a solution now and I think that I no longer have my money. Could you help me contact this casino since through the means they give you never receive a formal response and it seems like a scam. I hope you can help me. Thank you.

Please help me contact finance directly since by chat and email it is impossible. They only send you copied texts and the emails never respond, everything stops being a scam, what else can I do to get paid or tell me if there is no solution, this is already frustrating. It's been 9 days and every day the answer is the same, it's more the same page, stop the scam, you can't see if the withdrawal is progressing or not, it's just pending and you don't have any other option, you can't go in to see the withdrawal status or anything for that matter. style You only get this and if you click there they never give you anything else that is the status of the withdrawal after 9 days this is a joke I would like you to please connect to this casino and stop doing this to people

Please help me now they have sent me this is always the same they have sent me this email which does nothing but frustrate me saying that it is prone and soon

Has the casino processed your cashout?

Has the money reached you yet?

I'll await any updates.

Dear geinersantillan337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.