7Bets.io Casino - Player faces delay in account verification.

deposited 25€ on 2.2.2024 and won 800€.

7 days later and after many promises, my account is still unverified. Today i should be verified, but that is not the first time they promise something.

Dear laka44, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

yes everything possible.

passport, back and front. Selfie with the passport.., bank statement, receipt of the deposit via Card, utility bill in PDF format, it was first in Finnish language, they declined it, but allowed me to use Acrobat translator to transfer it into english language.

2.2 i sent only passport, utility and bank statement.

6.2 the Card deposit had settled, and i sent them the receipt.

7.2 i realized i missed sending the Utility bill, so i sent it.

11.2 they required english language utility bill, so i sent them the translated english one. They also required back of the passport, (back of passports are not unique).

They have never required anything, all info i have gotten is by asking from live chat. I havent got any emails from them except the 10 freespins offer for review.

Thank you for the explanation. Could you please specify if any of your documents have been approved yet?

They told me this morning that eventhough the english utility bill took more than 72 hours to check, it will be checked during today, and tomorrow i will be able to cashout.

For the first time in 13 days they have not rejected my withdraw in few hours. Its been pending for 5 hours now.. Lets see if they pay. They are also reading this, so could be also just trolling and doing the opposite.

How could they even pay with only IBAN requested, no BIC or anything else.

Rejection, i ask tomorrow if account Verified.

Thank you very much, laka44, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

They took away my ability to withdraw via Bank Transfer, which was only withdraw method allowed when deposit method was euros. They said i should email them about changing currency from euro to crypto.

So....

Hi laka44,

I've just reviewed your case and will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear 7Bets.io Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's verification? Why the bank transfer option was disabled for the player?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

You extended the timer for 7 days.. Not like you didnt knew these guys are just scammers in the first place when you added them here with 5.5/10 rating. Looks like affiliate payments are getting through...

You probably make good money for promoting scams because the costs for casinos are low because they dont have to pay anyone, therefore affiliate margin is bigger also. But this is a joke for 7 day extension, its not like their ever going to answer. So close the case, mark them as solid casino who deals with affiliate payments accordingly.

I lost only 25€ its fine.

I also understand you Guru guys... You need to make money also. You are not here for charity.

Its super close whether its ok, but since you gave the 5.5/10, you can say you have warned players, but also kept the casino happy because they pay you.

Affiliates need to make money somehow. If you were brutally honest, you wouldnt obviously get paid affiliate share from scammy sites for promoting them scammers..

And... Who said to gamble at all in the first place?? So consider the case closed.

also black points lower the rating...

Someone actually emailed me.. They took away 200€ of 800€ leaving 600€ available for withdraw via VISA, same deposit mehod.. They said i played forbidden game, but it doesnt show in restricted games.. Anyway, lets see what happens.

they were just trolling again

This email was sent to me yestreday.. Now they had canceled withdraw and took 775€ away and left 25€ on account. So returned deposit.

I didnt have any bonus to wager on account

Sakura fortune was not in forbidden games

All the slot games were unavailable yesterday and today, so the 20 hours they gave me...

This lady hasnt replied anything else

Dear laka44, I'm sorry for the late reply. Thank you for the screenshots. I've been also informed about the same issue with the restricted game and an unfinished wagering by the casino representative. They also say you haven't verified the proof of address.

You wrote that you didn't have any bonus to wager on account. Do I understand correctly you state you haven't claimed any bonuses and played with your real money only?

I've asked the casino to provide us with any related evidence, I will let you know here as soon as I get any more information.

Regards,

Natalia

i won with 1st deposit bonus without breaking terms. Sakura Fortune was the reason why they took my money away... But Sakura is not forbidden according their public terms and conditions. See photo. I have sent proof of addresses in pdf.. Address not verified because they have not checked it. They should check it, and then email you it has been checked.

Is this sort of "Its hidden but still forbidden" tactic ok from casinos with Sakura question.

Not tell all the rules or forbidden games in T&C.

I have 25euros on account, and unable to cashout. Min is 250€.

Slots are unavailble, and i get no action from anyone on poker section.

Guess what happend now

Rachel is online on live chat in reality... But i cant enter the live chat. I tried ignogito mode and there she was online.

Rachel is also online in Dogsfortune, winsmania, duobetz and ninbet.

Natalia, close the case as resolved. I wont get paid here.

Dear laka44, unfortunately, I cannot close the case as resolved because it hasn't been resolved yet. If you insist on closing the complaint I can do it, however, I'd recommend you to wait for the outcome of the checks.

I was informed by the casino representative that the bonus terms were changed recently so now it is being checked when exactly these changes took place.

We haven't heard from the casino representative yet therefore I'll extend the timer for another week. If there is no reaction from the casino during this timeframe, the complaint will be closed as unresolved.

Close the case. final decision. I dont want to come back on this page. Close the case when you read this.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.