5Gringos Casino - Player experiencing repeated withdrawal issues.

Hello, I am sorry to warn you against these scammers. It will explain everything step by step. I see that it’s happened to other players 2 and i don’t understand how this things can happen repetitively.

The casino does not want to pay me my winnings of 320.000 HUF. In total, I left 1.400.000 HUF in the casino.

I've been waiting for a payment for a long time now and it's the same every time.

First, I ordered a payment on mastercard. I used the same method. I waited about 4 days. The money was returned back to the casino account. To make it funnier, they counted it as another payment and told me to turn again to be able to withdraw. After a series of messages from my side, I ordered it for a bank transfer. Same situation. Money back after 5 days. According to them, a technical error. Comedy and embarrassment I have already lost hope of getting my deposit back. Currently, I am waiting for the fifth time for the fifth day for payment, but I know that tomorrow will be the same. And the money is back in the account. I am hoping you can help me find a way to deal with them or file a lawsuit against them. Now actually i still have 2 withdraw, i will attache the pictures: 1 of 300.000 and 1 of 320.000 HUF and still have 780.000 HUF in ballance.

Hello kovacsnrb94,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 5Gringos Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear kovacsnrb94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.