The player from the US had requested a withdrawal of a substantial amount, but the casino informed them that their withdrawal will be processed in installments. The complaint was resolved. The casino stated the player's following withdrawals would be paid in full according to the daily withdrawal limits.
24VIP Casino - Player cannot withdraw the desired amount.
Amount: $1,600
24VIP Casino
Safety Index:HighSafety Index
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8.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Another casino with the installment payments, so I won $2000 and I requested an withdrawal, they only approved $200 at a time and I always have to use the same bitcoin address because I I use a different one it’s a conflict, I requested another withdrawal and either I use that old bitcoin address or I have to update the new wallet , the wallet changes every day I find that to be ridiculous and only $200 every 2-3 weeks it’s gonna take me a year to get my money
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3 years ago
Dear AAlmeida,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs (https://24vipcasino.com/terms-and-conditions) and I found this:
"The Daily Withdrawal Limit of the Casino is $500 (£500, 500€, or ZAR 5,000)while the weekly limit is $2,000 (£2,000, 2,000€, or ZAR 20,000) per week."
Did the casino inform you that your winnings can be withdrawn $200 per transaction only? Would you be so kind and forward me all the relevant communication between you and the casino to kristina.s@casino.guru?
Thank you very much for your reply.
Best regards,
Kristina
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3 years ago
Thank you very much AAlmeida for your reply and email. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Dear AAlmeida,
I’m sorry to hear that you’ve been experiencing complications withdrawing your funds. I will try my best to resolve your case.
I would like to ask 24VIP Casino to state the reason why AAlmeida hasn’t been allowed to withdraw the whole daily withdrawal limit amount as stated in the Terms and Conditions.
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3 years ago
Hi AAlmeida,
Please be informed that according to the Terms and Conditions of 24VIP Casino, section "PRIZES & WINNINGS", "The Casino reserves the right to divide some payments into multiple installments and send them over a stated period of time."
Please be advised that all the remaining withdrawal requests will be approved in full amount within the established time frames.
Best regards,
24VIP Casino team
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3 years ago
Thank you, 24VIP Casino, for your reply.
Dear AAlmeida,
Could you please confirm that your subsequent withdrawal requests have been approved in full amounts as the casino representative stated?
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3 years ago
Dear AAlmeida,
I’m glad to hear that. Do you, therefore, consider this issue resolved? Please let me know if any further assistance in this matter is needed.
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3 years ago
Dear AAlmeida,
Thank you for confirming and for using the Casino Guru complaint resolution center. We will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
