24betting Casino - Player’s withdrawal was not received.

I have an account on 24 betting with my registered email id as m****4@gmail.com and registered mobile number+9***9 on 9th june 2023 i requested withdrawal of 2060 to my bank account however it showed successful on their website but i didn't received it, so after 5 days i contacted their support and they replied me withdrawal is successful, but i sent them my bank statement and told them to please investigate where is the money, i didn't received it, however they didn't investigated the issue and stopped replying to me, i request casinoguru team to please help me in resolving this issue

Dear Mahesh717,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems

Click on the relevant button and input the relevant details that the bot asks for. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to tomas@casino.guru and specify the ticket number.

Thank you in advance for your reply.

Best regards,

Tomas

hello

we have already provided the IMPS confirmation code that the amount was sent on our side to the player

316002766786

this is confirmation from our side that we have send the amount (2060 rs)

however, if the player still doesn't receive within 5 working days, we will credit his account again, and he can make another withdrawal

no issues

regards

i am again attaching my bank statements from 8 june 2023 to till date, it is not credited, furthermore the imps number which you have provided me, i have given that to my bank customer care and they advised me this transaction is not made to your account, which you can also see from my bank statements, and the same i told you on email, but there is no reply from your side after 15 june 2023, since there is no option to attach pdf here, so i am emailing bank statements to tomas@casino.guru , i request mr tomas to kindly share bank statements with casino executive so that they can investigate it further, thanks

Thanks both parties for their reply.

Dear Mahesh717,

Please understand we will not share anything on your behalf with the casino. Kindly submit any information the casino requests from you, by yourself.

Could you please advise if the withdrawal from the casino reached you? Does your issue with the withdrawal persist?

my withdrawal is still not received till now,almost a month has passed now, still i have not received my money in my bank account

I am still waiting for reply from 24 betting casino, i have still not received the withdrawal in my bank account

Thank you very much, Mahesh717, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Mahesh717 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 24betting Casino for their help in resolving this complaint. We would like to know what happened to this withdrawal and if we can do anything to help resolve this issue.

Thank you!

no problem

obviously there is some banking error or banking issue

we will add 2060 rs to your account now and you can make another withdrawal

try submitting different withdrawal bank details if it is possible

if it is not possible, dont worry, just use same bank details if you have no other options

regards

Dear Mahesh717, let us know if you'll be able to withdraw your winnings and won't require further assistance.

Thank you in advance!

Thanks i have now received my withdrawal, thanks casinoguru and executive from 24 betting, and 1 feedback for 24 betting kindly bring live chat option or atleast provide email id of support team in case any issue occur, from the bot it becomes difficult to communicate, thanks

Dear Mahesh717,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter