The player from India had been unable to receive funds after his withdrawal request was approved a month prior. The casino had provided two IMPS numbers which the player's bank found untraceable. The player had contacted the casino several times but kept receiving the same response. After the player raised a complaint with us, the casino refunded the funds into his wallet. The issue had been successfully resolved and the complaint was marked as 'resolved' in our system.
24betting Casino - Player's withdrawal is delayed.
Amount: 15,500 INR
24betting Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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10 months ago
I had submitted a withdrawal request last month and when I checked in next morning I found that that my withdrawal request had been approved. However I'm still waiting for the funds into my bank account. I have several times emailed the casino but everytime they say the same line then complaint has been registered to the cashier desk. Please note that they have also provided me two imps number which are useless and untraceable by my bank team as well.
My email ID:- [hidden by Casino Guru administration]
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10 months ago
Dear ketankumar20230,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:
1) deposit problems
2) withdrawal problems
3) bet problems
Click on the relevant button and input the relevant details that the bot asks. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to veronika.l@casino.guru and specify the ticket number.
Thank you in advance for your reply.
Best regards,
Veronika
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10 months ago
Thanks for your email. Could you please let me know when you submitted your withdrawal request? Also, have you received your winnings yet?
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10 months ago
Dear ketankumar20230,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Yes after raising complaint to you they have refunded my funds in wallet. Thanks your name is enough for justice.
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9 months ago
Dear ketankumar20230,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
