24betting Casino - Player's withdrawal has been misplaced.

I have don't several transaction but this was the first time where I request withdrawal and it got deposited to different person account. I have made 3 transaction 1. 16000INR' 2. 7000INR' 3. 5390INR' for transaction 1 I'd which was created was 5524684 which automatically got cancelled and with 15min new transactions I'd was created for same amount 5524947 and they say deposit is been done but mistake can happen ones' but these people have cheated me with 3 transaction which I haven't requested and they says money have been deposited to requested account. That toh in 3 different bank which doesn't belongs to me.

Find the attached screen shot where you can know transaction which I created got cancelled and same amount transaction was created to withdraw money. I have did the mistake then why they don't let me know the account# and ifsc code the bank for which transaction was complete.

Dear Mukesh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that your winnings have been sent to someone else's account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes, As i described and screen shot which I have attached you can find transaction I created got cancelled and within 15min new transaction I'd was created by there backend team and amount was disbursed. This problem happen with 3 transactions.

Thank you for the clarification, Mukesh. Could you please advise if you have tried communicating this issue with Casino Customer Support directly?

Yes' I tried to explain each and every thing but the reply which I am getting is not acceptable they are only trying to close the case ticket. They are only reply as per transaction I'd ( not talking about the whole issue) and I am dam sure that this is done from backend and I have strong feeling they must have done this with more peple.

Thanks for helping and getting useful details, I would have only one question How all transaction done on A/c # 881015772633 are getting cancelled and same amount transactions is made from backend to account which doesn't belong to my name. Even deposit to account holder name is also different. Don't you this there is some thing is fishy, I even notified the same this before doing last 2 transaction regarding that my made transactions are getting cancelled and new transaction is getting accepted. If they are able to trace IP address for requested transactions that would be helpful.

Could you please advise how many bank accounts do you have linked to your casino account?

I haven't linked any bank account to casino account.

I checked from my source Last three transaction which are completed are from different states Uttar pradesh and I live in maharashtra

I'm sorry but I don't understand. Could you please advise how many bank accounts you have used to deposit and withdraw funds into and from your casino account?

This is pretty simple they have indian staff that to from delhi, the most corrupt people, and from backend access they must be having I am dam sure, as I to work for a software company. And I know this manipulation have been done from backend. Those account in which all money have been transfered is near to delhi state. I know you won't able to help but 24 betting system doesn't have options to make a fixed account in which they can have withdrawal and they should have a crossed verify if any person request money on any other account.

Dear Mukesh,

These are very serious accusations. Could you please advise if you've successfully verified your payment method in the past?

Payment methods are neither verified for deposit neither withdrawal at any giving point of time.

Dear Mukesh,

We have been advised by the casino that you have registered multiple accounts on their website under different names and these duplicate accounts are all linked to these bank accounts above.

Could you please elaborate?

How it is posible I don't own any bank account in SBI and Union bank in whole life' I hold only 2 accounts that too in kotak mahindra bank and DBS bank

Dear Mukesh,

Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members, neighbors or friends has opened an account from the same IP address or device as yours or using your email address? 

Non of my friends or family is allowed to touch my cell phone' And regarding opening of account is not possible from my IP Address

Instead of asking me the ways of withdrawal, kindly ask them where is the verification of withdrawal verification and what about account, verification issues, underage gambling, violating the terms and conditions, or fraudulent activity. Whatever the issue are same payment method to avoid double verification and also to support the Anti-money laundering Act what about? All this issue I don't think this website operating india are following the rules and that's the reason this kind of all manipulation are done as there is no one to raise this issue but now it's time to rise and make sure no one............

Do I understand correctly that your account or payment method has never been verified?

Yes, you are absolutely right its never been verified. And even on website there is no option to check which account is linked for withdrawal.

If we are providing all details then where is the verification process for withdrawal and what about the authentication if anything get delayed it not the issue but once informing the the previous withdrawal I haven't received the next all withdrawal should be authenticated and before the confirmation it should not be processed, even after raising issue for 16000 on 3rd day I requested withdrawal for 7000 and 5390 they should have crossed verified if the given account details belonged to me or not I can rescued for first and second transaction but what about third after intimating still third transaction have same issue. If customer have raise issue regarding withdrawal one and then twice then they should have verified the third one as a customer's initiated issue where the concerned person have reacted should have reached and ask about whether the requested transaction is raised by me and verified the account details, if you want me to elaborate more about 24 betting application glitch for services which they are providing then i can give you providing power point presentations. If you require then let me know. I am not an illiterate bhaiya...

Thank you very much, Mukesh, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you so much... for understanding problem.

Just go though the chat and you will come to know they are least bothered about customer related issue.

Hello, mukesh,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 24betting Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 24betting Casino Team, could you please explain to us the whole situation from your point of view? Can you send me details of the transactions from the player's account and related accounts that are connected by the same payment method details? If any of the mentioned payment methods were used for a successful withdrawal, provide me please with all data used for verification of these payment methods.

It is possible to share the data by sending them directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru). All personal data in the posts are marked as "sensitive" and are not visible to the public.

Thank you in advance for providing the information.

Greetings all,

Thank you, 24betting Team, for providing all information and for the explanation. I am glad you mentioned another complaint with the same issue and a really big coincidence (instead of me).

Dear mukesh,

I was provided with details from the casino via email. I would like to clarify a few things with you.

You claimed this above:

"I checked from my source Last three transaction which are completed are from different states Uttar pradesh and I live in Maharashtra".

What is your "source", please? This type of information is personal and I think any bank does not provide it, except providing it to the owner of the account.

The casino's account is available only to the owner of this account and requires login details to log into the account. Only the owner of the account has access to the account. It means only the account owner can make a withdrawal request and cancel it.

You cancelled the withdrawal requests, several times, and then you requested withdrawals with allegedly wrong payment method details.

I am not sure whether I understand correctly where is the problem. The casino processed the payments as you requested. I think there is nothing more we can do to help you.

Guys

Make sure you have set strong passwords to your accounts!

Otherwise hackers can log into your account and make withdrawals of your money to their bank accounts!

Go to My Account --> Change Password.

What is a strong password:

-         At least 8 characters

-         At least 1 UPPERCASE character

-         At least 1 number

-         At least 1 special character

-         Include a unique word such as wife or child or pet

Example:

NOT GOOD: 24betting123

GOOD: KishoreFreddy78%$

Really thanks a lot, but I always made my password as per above requirements and even I never forget to and special corrector. Anyways I will reset again.

once you have re-set to strong password, pls confirm here and we will refund you full amount to your balance

Just now I rest my new password and its done.

we have just credited your ac 30,000 inr

which includes a little extra for inconvenience and to show gesture of good will and our seriousness in dealing with this situation

pls confirm here in thread

kind regards

Thanks a lots for resolving the issue and which is resolved now even money have been credited to my account.

And to casino guru you people have done a tremendous job by not only raising my issue but also making sure to resolving.

Thanks to both 24betting and casino guru

I thing I would like to suggest 24betting As you people can request customer to fill KYC and ask them to register saving bank accounts details for withdrawal which can only change via. Email confirmation. So this kind of issue won't arise.

It's only a suggestion

Greetings all,

Thank you, mukesh, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you very much, 24betting Casino Team, for your quick responses and providing all necessary data, also outside this open complaint. We highly appreciate your cooperation.

Best regards,

Branislav, Casino.guru