The player from India had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that he had received his withdrawal. The issue was then marked as 'resolved' by the Complaints Team.
24betting Casino - Player claims that payment has been delayed.
Amount: 15,470 INR
24betting Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
I Have deposited 10,000 and place a withdrawal on 19 of February, My withdrawal amount is 15470 , but still my withdrawal request is pending, I already mail the 24 beating team but they don't help me, so dear casino Guru team please help me for this case .. thank you 🙂
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2 months ago
Dear rivu2015,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
Casino don't Ask For any kind of KYC , If Ask then am ready for that _
Thank You 😊
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2 months ago
Dear rivu2015,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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