The player from Germany has been waiting for his withdrawal for 6 months. We ended up rejecting the complaint because the player stopped responding to our messages and questions.
22bet Casino - Player’s withdrawal has been delayed.
Amount: €1,400
22bet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
22bet Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Hello Amir,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals from this casino before?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Hello Kristina,
I sent you an even longer email with several PDFs and screenshots.
LG
Automatic translation:
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3 years ago
Thank you very much amirstar81 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hi Amir,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite 22bet Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Translation
For a long time now, 22bet has only answered me with standardized answers. A really very dubious provider.
Automatic translation:
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3 years ago
We would like to ask 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Hi Amir,
I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from their side. Have you heard from the casino by any chance in the meantime? Have you informed IBAS about the situation?
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3 years ago
Translation
22bet's behavior is getting more and more ridiculous !!
My last mail in May:
22bet does not want to understand that there is no further official letter from my bank. In the official letter it is clear that the mistake lies with the betting provider, i.e. 22bet. This delaying tactic is very dubious and has been going on for 8! Months. When I asked why 22bet wrote on February 9th, 2021 that I would receive the money during the month, I repeatedly received no answer. I absolutely cannot understand the behavior.
The mistake is clearly with 22bet, my bank statements prove that I never got the money.
"So the mistake is definitely with the bookmaker's bank". Do not understand this sentence. There is no written confirmation from BCS (credit card service) as they do not send letters. Open your eyes at last. You can see from my credit card statements and their statements that I never got the money.
WHY DO YOU ACTUALLY WRITE ON February 9th, 2021 that I will receive the money in the course of the month. This behavior of 22bet is not fair and just outrageous !!!!!
And here is 22bet's answer:
Dear user,
all the information regarding your request has already been made available to you several times.
Your further mails on this topic will be ignored.
More than an official letter from my bank stating that I never received the money from 22bet and my credit card statements, which also clearly prove that I never received any money, I can unfortunately no longer bring them !!!!
This provider does not want to understand anything and / or is very dubious and never to be recommended!
Automatic translation:
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3 years ago
Translation
22bet's behavior is getting more and more ridiculous !!
My last mail in May:
22bet does not want to understand that there is no further official letter from my bank. In the official letter it is clear that the mistake lies with the betting provider, i.e. 22bet. This delaying tactic is very dubious and has been going on for 8! Months. When I asked why 22bet wrote on February 9th, 2021 that I would receive the money during the month, I repeatedly received no answer. I absolutely cannot understand the behavior.
The mistake is clearly with 22bet, my bank statements prove that I never got the money.
"So the mistake is definitely with the bookmaker's bank". Do not understand this sentence. There is no written confirmation from BCS (credit card service) as they do not send letters. Open your eyes at last. You can see from my credit card statements and their statements that I never got the money.
WHY DO YOU ACTUALLY WRITE ON February 9th, 2021 that I will receive the money in the course of the month. This behavior of 22bet is not fair and just outrageous !!!!!
And here is 22bet's answer:
Dear user,
all the information regarding your request has already been made available to you several times.
Your further mails on this topic will be ignored.
More than an official letter from my bank stating that I never received the money from 22bet and my credit card statements, which also clearly prove that I never received any money, I can unfortunately no longer bring them !!!!
This provider does not want to understand anything and / or is very dubious and never to be recommended!
Automatic translation:
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3 years ago
Hi Amir,
I'm sorry to hear that you weren't able to make any progress. What response did you get from IBAS?
