HomeComplaints22bet Casino - Player's deposit seems lost.

22bet Casino - Player's deposit seems lost.

Amount: €100

22bet Casino
Safety Index:Above average
Submitted: 16 May 2023 | Case closed : 23 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player deposited in the casino, but the amount wasn't credited to his casino balance. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago
Translation

My deposit via Astro Pay on 12.5. was debited directly from my bank account, but not credited to my player account by the casino operator. Deposit failed or not accepted. Screenshots for the debit have already been submitted with a detailed view of the transaction. For days I've been getting the same answer "The specialists will take care of it". Nothing happens, my money is gone

Automatic translation:
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1 year ago

Dear ll_Turbo_ll,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

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1 year ago

Dear ll_Turbo_ll,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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