The player deposited in the casino, but the amount wasn't credited to his casino balance. We closed the complaint because the player didn't reply to our messages and questions.
22bet Casino - Player's deposit seems lost.
Amount: €100
22bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
My deposit via Astro Pay on 12.5. was debited directly from my bank account, but not credited to my player account by the casino operator. Deposit failed or not accepted. Screenshots for the debit have already been submitted with a detailed view of the transaction. For days I've been getting the same answer "The specialists will take care of it". Nothing happens, my money is gone
Automatic translation:
Public
Public
1 year ago
Dear ll_Turbo_ll,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
