The player from Germany reports a problem with a 200 euro deposit made from his Jeton bank account to his 22bet account on January 4, 2025, which has not appeared despite confirmation from Jeton that the payment was sent. He has emailed 22bet with the payment proof but the account balance remains zero.
22bet Casino - Player's deposit remains missing.
Amount: €200
22bet Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 12h 4m 0s
Case summary
11 hours ago
Public
Public
2 days ago
Translation
I deposited 200 euros from my Jeton bank account to my 22bet account. The amount was deducted from my Jeton bank account, but it hasn't appeared in my 22bet account. Jeton's customer service confirmed that the payment was sent to 22bet. This happened on January 4, 2025. I sent an email to 22bet with a screenshot of the payment document. The 200 euros have disappeared, and my 22bet account balance still shows zero euros. The Jeton payment ID number is: 8511055. TRX: 14235882905
Automatic translation:
Public
Public
yesterday
Dear vugaraslan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Casino Guru is examining the case
