22bet Casino - Player's additional deposit isn't being credited.

Hello i deposit on 11.10.23 25€ but the min deposit amount is 29€ they say i should deposit 5€ more and it will ceedit automatically i deposit 10€ more but its not creditet they say it will credit end of the mont i dont understand why the deposit they get already they should add it

Dear atti38,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

I checked the submitted communication and it seems that while the deposited sum eventually reaches the 0,02 ETH threshold, the funds will take longer to be credited to your account.

Since you deposited the amounts below the minimum requirement, it might take longer to process the payment, which might be outside of the casino's control.

As the casino representative advised, the funds will be credited at a later date.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

but why i dont understand it they say to me i deposit min i must deposit more then it will creditet automatically they say that i make it then i deposit again but now they say end of the month i can not accept that i will never play here again because it take 10 min to get crypto money from etherium

I am sorry, but since the casino advised you to wait until the end of the month I am positive it will be credited eventually.

I encourage you to stay patient and wait for the balance to be credited to your account. If your deposit won't be credited by the end of the month, we'll intervene.

I'll set the timer for 12 days. Kindly inform me about any updates regarding the case.

I get my money thank you but now i want to close my account but dont get answer email

Thank you for the update.

Could you please forward your request to close your casino account to my email at tomas@casino.guru?

Could you please specify what is the reason for closing your account?

Dear atti38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.