The player from Greece was trying to close his account through customer service. However, he did not respond to our inquiries for additional details to better understand the situation. As a result, we were unable to investigate his complaint further and had to reject it due to lack of communication from the player's end.
22bet Casino - Player is struggling with closing her account.
Amount: ??
22bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I'm currently in discussion with customer service, clarifying the reasons why I want to close my account. The conversation is as follows: they are asking me pointless questions that do not respect what a customer is saying! I demand my account to be closed!
Automatic translation:
Public
Public
5 months ago
Dear Ritsis12,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify the reason why you wish to close your casino account?
- Could you please share the correspondence you received from the casino?
- You can post screenshots here or alternatively send me the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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