The player from Greece was trying to close his account through customer service. However, he did not respond to our inquiries for additional details to better understand the situation. As a result, we were unable to investigate his complaint further and had to reject it due to lack of communication from the player's end.
22bet Casino - Player is struggling with closing her account.
Amount: ??
22bet Casino
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I'm currently in discussion with customer service, clarifying the reasons why I want to close my account. The conversation is as follows: they are asking me pointless questions that do not respect what a customer is saying! I demand my account to be closed!
Automatic translation:
Public
Public
1 year ago
Dear Ritsis12,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify the reason why you wish to close your casino account?
- Could you please share the correspondence you received from the casino?
- You can post screenshots here or alternatively send me the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
