The player from Italy is dissatisfied with the verification process. The casino asks for documents which he cannot provide. We rejected the complaint because the player didn't respond to our messages and questions.
22bet Casino - Player is struggling to verify his account.
Amount: €630
22bet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
CASINO HELP REQUEST 22bet
Hello, yesterday I requested a withdrawal of 400 euros which they approved me (it was the money I had invested and with which I won bets) but it hasn't arrived yet, I have withdrawn with SEPA bank transfer.
or left in the account 630 euros to continue playing. last night I logged into the casino website to play blackjack but I am blocked for document verification. I sent an identity card and they ask me to send a credit card with the numbers covered by a piece of paper, I sent the personal card that I use via the home banking app because I deposited with a virtual card. With my bank application I create virtual cards which I then use to pay online.
Now they asked me for the photos of the virtual credit card (the first card and the last card I used to top up the account), but they always want the back and front of the credit card with the numbers and the cvv covered by a piece of paper (what do I do if it is a virtual card ?!).
So I downloaded the pdf receipts of the virtual cards requested and I invited all the documentation and I am still waiting for an answer .. Help me please I don't know how to do it. I am afraid that 22bet wants to block my account and my money
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear stedemo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players.
Do I understand correctly that providing proof of a virtual credit card seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?
Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
