The player from Austria was concerned that there were no options to set a deposit limit or pause or lock his account, highlighting a lack of player protection in the casino. We had provided information on the casino's responsible gambling section and asked if the player had contacted the casino with a request to block the account. However, due to the lack of response from the player, we were unable to investigate further, which led to the rejection of the complaint.
22bet Casino - Player is concerned over lack of protection features.
Amount: ??
22bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
There's no way to set a deposit limit, and you can't pause or lock your account. There's absolutely no player protection!
Automatic translation:
Public
Public
1 year ago
Translation
Dear valsnbet,
Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with 22bet Casino.
I checked the casino's responsible gambling section and found this:
https://22bet.com/de/information/rules/20
"Self-exclusion and self-limitation
You can contact our customer service team via live chat and inform them that you have made the decision to exclude yourself from gambling on our website for a certain period of time. We will take all measures to block your access to your player account and ensure that you do not receive any information about promotional offers.
22BET ensures that self-excluded or involuntarily excluded persons are not sent targeted emails, telemarketing offers, players' club materials or other promotional materials relating to gambling on our site.
We will do our best to prevent you from using your old profile or creating a new one. Your profile will be automatically unlocked again after the specified period of time. To activate this option, please contact us at block@22bet.com. During the self-exclusion period, you are not permitted to attempt to open a new account and you must accept that the Company will have no financial liability and will not be held otherwise accountable should you continue to play or open a new account under one use a different name or address."
Have you contacted the casino with your request for a block of your account? What was the reply you received?
Thank you very much in advance for your reply.
Best regards,
Tomas
Edited by a Casino Guru admin
Automatic translation:
