The player from Austria had made three deposits to the casino which never appeared in his account. The player claimed they were repeatedly told that a specialist was handling the issue. We advised the player to contact their payment provider, Colibrix, for investigation. The player later informed us that their bank couldn't retrieve the money and they had reached out to Colibrix. Despite our follow-ups, the player did not provide any further updates, leading us to reject the complaint due to lack of response.
22bet Casino - Player has issues with deposit transactions.
Amount: €650
22bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I have made a deposit three times, but the money never arrived. I'm always put off in the same way, waiting for the specialist, etc.
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1 year ago
Dear Kurtcobain17,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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1 year ago
Translation
That means my bank should look for or find the money?
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1 year ago
Translation
A provider called Colibrix handles the payment
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1 year ago
Contact the payment provider you used for depositing and inform them that the money was taken from your account but apparently, it has not reached the receiver. You should receive a payment receipt you may then provide the casino with as evidence of your deposits.
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1 year ago
Translation
My bank says they can't get the money back.
I have now contacted Colibrix.io, the money went to them, let's see what comes out of it.
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