22bet Casino - Player cannot withdraw his winnings.

I used bitcoin twice in 22bet for the first time 20$

100 for the second time$

I tried to cash out $140 a month ago and asked for my ID

But I found that their website couldn't update my personal information

So I can't withdraw cash $375

Today, I try to remind you that it needs to be consistent with the way of payment to withdraw

Dear Zhu,

Thank you very much for submitting your complaint. I’m very sorry to hear about the issue with your withdrawal. Every player needs to go through the verification process, in which the casino makes sure they are sending the winnings to the right person. This is not unusual. 

I recommend you to find out if there aren’t any other documents which the casino needs and provide them. If all the data is correct, there should be no reason for the casino to stop you from requesting a withdrawal. Collecting and processing of documentary evidence can take a few business days, which is why we advise players to be patient. Have you made a withdrawal in this casino before or is this the first one?

Thank you in advance for your reply.

Best regards,

Kristina

Hello,Thank you for your answer

I've emailed 22bet

Provide relevant identification

Now I'm waiting for them to verify

I haven't encountered such strict authentication before

This is my first time

The verification function of the 22bet web version doesn't work at all. It's also possible that my internet speed is very slow.

So I have some doubts

I'm from China. I've been playing casinos in Asia. Their verification is not complicated. No need for identification

If the withdrawal is successful, I think I will cancel the complaint

Thank you for your answer

Hello,

thank you for a quick reply. I'm sorry about your concerns. Some casinos have stricter verification process, but it is not unusal. 

I would recommend you to wait until your account is fully verified. Then you can request the withdrawal again and hopefully it will be successfull.

Please do not hesitate to contact me as soon as you have more information from the casino.

Best regards,

Kristina

Hello

I contacted 22bet's customer service email these two days

They help me confirm my identification  

These identity information cannot be filled in by yourself

So players have to contact their customer service email for cash

At least I am

I can withdraw cash now

Cash is fast

I think that's what happened

There is a sentence that needs to be corrected. I make money through e-banking, not bitcoin. I was mistaken.

At present, the casino has no other problems except that the verification is very complicated

Complaints can be cancelled

Thank you again for your help

Extremely grateful

Dear Zhu,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

I hope you won't come across problem like this again.

Best regards,

Kristina