The player's unable to finish verification as the casino request a photo proof of a virtual card. The complaint was rejected as the player stopped responding.
21.com Casino - The player's unable to finish verification.
Amount: €185
21.com Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.7
21.com Casino has a Safety Index of 9.7, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Hello zak521521,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with 21.com Casino. Please allow me to ask you a few more question before we would move forward.
When was the last time the casino responded to you? Since when is your account blocked?
Please note that the casino's last respond about reviewing your card was 3 days ago and currently it is weekend. I would definitely wait at least until the end of the next week for the casino to respond as it takes longer to verify it.
Regarding the account block - it is a common procedure that during verification, the account get blocked and it is reopen once the verification is complete.
Please keep us updated until the end of next week and let us know if there will be any news regarding the verification.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Public
Public
3 years ago
Please send them all the documents they requested. Unfortunately, you can't skip these steps if you want to be paid out. The casino is still within the norm as we had many cases where the casino requested much much more from the players. Keep us updated.
