HomeComplaints21.com Casino - Player received 10 free spins instead of 100.

21.com Casino - Player received 10 free spins instead of 100.

Amount: ??

21.com Casino
Safety Index:Very high
Submitted: 06 Nov 2019 | Case closed : 21 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

The player registered at the casino to get 100 free spins but only received 10. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
5 years ago
Translation

Instead of the 100 free spins at registration, there were only 10

Automatic translation:
Public
Public
5 years ago

Dear Enn,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your bonus spins. In this case it is quite simple, I looked at the Bonus T&Cs and found this rule: 

"The 10 daily Free Spins will be credited to your account: Day 1 - directly when you register, Day 2 - 24 hours after you registered, Day 3 - 100 - whenever you log in between 00:01-23:59 CET" 

It means you will receive the rest of the spins in batches of 10 free spins daily. Let me know if this was helpful.

Best regards,

Peter

Public
Public
5 years ago

Hi Enn,

Can we consider the issue resolved?

Best regards,

Peter

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Public
5 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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