The player registered at the casino to get 100 free spins but only received 10. We rejected the complaint because the player didn't respond to our messages and questions.
21.com Casino - Player received 10 free spins instead of 100.
Amount: ??
21.com Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.7
21.com Casino has a Safety Index of 9.7, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Instead of the 100 free spins at registration, there were only 10
Automatic translation:
Public
Public
5 years ago
Dear Enn,
Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your bonus spins. In this case it is quite simple, I looked at the Bonus T&Cs and found this rule:
"The 10 daily Free Spins will be credited to your account: Day 1 - directly when you register, Day 2 - 24 hours after you registered, Day 3 - 100 - whenever you log in between 00:01-23:59 CET"
It means you will receive the rest of the spins in batches of 10 free spins daily. Let me know if this was helpful.
Best regards,
Peter
