The player registered at the casino to get 100 free spins but only received 10. We rejected the complaint because the player didn't respond to our messages and questions.
Instead of the 100 free spins at registration, there were only 10
Dear Enn,
Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your bonus spins. In this case it is quite simple, I looked at the Bonus T&Cs and found this rule:
"The 10 daily Free Spins will be credited to your account: Day 1 - directly when you register, Day 2 - 24 hours after you registered, Day 3 - 100 - whenever you log in between 00:01-23:59 CET"
It means you will receive the rest of the spins in batches of 10 free spins daily. Let me know if this was helpful.
Best regards,
Peter