The player struggles to verify as his account details are incorrect. The complaint was closed as the player informed us that it was solved.
20Bet Casino - The player struggles to verify.
Amount: €150
20Bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Buenas tardes,
My name is Irune and a few days ago I registered at 20bet. The first problem appears when I realize that I have made a mistake when putting my address, in which I put the old address where I lived. So I decide to contact them to see if I can somehow change my personal 20bet address. In addition, the only document I have is a registration certificate issued today by the mayor of the municipality where I live, in which my old and new addresses appear, with my name and other information. So I provide the tiresome document but they reject it.
On the page it tells you that they accept Bank statement, utility bill and payment for mobile phone service, the problem is that none of these documents is in my name since I live with my parents. I have sent them two phone bills in my father's name, one from my old address and one from the new one, but I don't think it is valid since my name is not on it. In addition, I have sent them the registration certificate again so that they can check the data of my father's telephone bill with the data of my registration, you can also see that we share the same last name.
I do not know what else to do. I need help
Automatic translation:
Public
Public
1 year ago
Hello Irune,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.
Did you make any deposit into the casino already? If yes, was the payment you used your own? Do you have any documents with your details where the residence address is visible? Was the document showing your old and new address rejected by the casino?
Looking forward to your answer.
Regards,
Nick
Please disable your AdBlock