The player struggles to verify as his account details are incorrect. The complaint was closed as the player informed us that it was solved.
The player struggles to verify as his account details are incorrect. The complaint was closed as the player informed us that it was solved.
The player struggles to verify as his account details are incorrect. The complaint was closed as the player informed us that it was solved.
Buenas tardes,
My name is Irune and a few days ago I registered at 20bet. The first problem appears when I realize that I have made a mistake when putting my address, in which I put the old address where I lived. So I decide to contact them to see if I can somehow change my personal 20bet address. In addition, the only document I have is a registration certificate issued today by the mayor of the municipality where I live, in which my old and new addresses appear, with my name and other information. So I provide the tiresome document but they reject it.
On the page it tells you that they accept Bank statement, utility bill and payment for mobile phone service, the problem is that none of these documents is in my name since I live with my parents. I have sent them two phone bills in my father's name, one from my old address and one from the new one, but I don't think it is valid since my name is not on it. In addition, I have sent them the registration certificate again so that they can check the data of my father's telephone bill with the data of my registration, you can also see that we share the same last name.
I do not know what else to do. I need help
Buenas tardes,
Me llamo Irune y hace unos días me registré en 20bet. El primer problema aparece cuando me doy cuenta de que me he equivocado a la hora de poner mi dirección, en la cual puse el antiguo domicilio donde vivía. Por lo que decido contactar con ellos para ver si puedo cambiar de alguna manera mi dirección de mis datos personales de 20bet. Además, el único documento que poseo es un certificado de empadronamiento otorgado hoy mismo por el alcalde del municipio donde resiso, en el cual aparece mi antiguo domicilio y el nuevo, con mi nombre y otros datos. Por lo que proporciono al cansino dicho documento pero me lo rechazan.
En la página te pone que aceptan Extracto bancario, Factura de servicios y Pago por servicio de telefonía móvil, el problema es que ninguno de esos documentos est´á a mi nombre ya que vivo con mis padres. Les he enviado dos facturas de teléfono a nombre de mi padre, una de mi antiguo domicilio y otra del nuevo, pero no creo que sea válido ya que no figura mi nombre. Además les he vuelto a enviar el certificado de empadronamiento para que puedan comprobar los datos de la factura de teléfono de mi padre con los datos de mi empadronamiento, también se puede ver que compartimos el mismo apellido.
Ya no se que más hacer. Necesito ayuda
Hello Irune,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.
Did you make any deposit into the casino already? If yes, was the payment you used your own? Do you have any documents with your details where the residence address is visible? Was the document showing your old and new address rejected by the casino?
Looking forward to your answer.
Regards,
Nick
Hello Irune,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.
Did you make any deposit into the casino already? If yes, was the payment you used your own? Do you have any documents with your details where the residence address is visible? Was the document showing your old and new address rejected by the casino?
Looking forward to your answer.
Regards,
Nick
Thank you Irune for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
Thank you Irune for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
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