20Bet Casino - Player’s winnings haven’t been received yet.

Youtube.com advertised 20bet as an online gambling website.

Rugby World Cup is currently on so thought I'd put a bet on a game.

I deposited 500€, and ended up losing 300€. I tried to do a withdrawl of remaining funds, however 1. Reason of decline: "The deposit amount must be wagered at least 3 (three) times for Casino/Live Casino bets and/or 1 (one) time for Sports bets prior to requesting a withdrawal. The wagering requirement must be completed in full before the funds can be withdrawn from the account." So I then completed this, and tried again to withdraw. 2. Reason of decline: "Please upload both sides of the card used for deposit with first 6, 4 last digits, expiry date and cardholder's name visible on the card. Please upload your ID/Passport/Driving Licenses document from both sides.". After sending in documentation and trying to withdraw, declined again 3. Please be informed that the transaction was declined by the issuing bank, we recommend contacting the bank for more information. We also recommend using a different card/payment method. I asked bank and appears 20bet have never tried to deposit money. 20bet then advised to try bank transfer withdrawl method. This was again decline 4. Reason of decline: "Please upload a screenshot of your online bank account with your name and IBAN (that you currently use for cashout) Also please upload a proof of address, that will have your full name, registered address, and issuance date within 90 days visible".

This final step I haven't done. I have now read other review online and it seems lots of other people have had the same problem. 20bet always comes up with excuse to not return money.

Please I hope you can help me.

Dear Phillip,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

May I ask how much information is safe to give to 20bet? They are asking for copy of passport, drivers license, credit card, bank statements, home address. It personal feels unsafe to give out all this information to an already untrustworthy online site.

Hello. How may I help you?

Phillip 11:56

Your withdrawal request has been canceled.

Reason of decline: "Please be informed that the transaction was declined by the issuing bank, we recommend contacting the bank for more information. We recommend using a different card/Payment method. "

To find out the details, please contact our support service.

Can you please give more details about this? My bank has never received any incoming deposits

avatar

Lucas 11:57

Phillip, there was an error while performing an attempt to withdraw your funds on the method you selected. We would like to ask you to try out another method for the withdrawal.

Phillip 11:57

Can you provide information about this error?

avatar

Lucas 11:58

Sadly, no, since I am not part of the finance department and those are all the details they have provided. I would like to kindly suggest to use another payment method in order to withdraw.

Phillip 11:58

I dont understand.

Can you help me?

avatar

Lucas 12:00

It was an issue of technical sort while trying to process the withdrawal on the card you chose. You could also try using a different card or way to pay.

Phillip 12:01

I have tried other ways, and they also get declined

I would just like to withdraw the remaining money in my account

avatar

Lucas 12:03

I understand, Phillip, but sadly we faced an issue when trying to do so. Our team kindly suggests you use another method for a withdrawal. as far as I can see, there are no new payment methods registered in your account recently, so you can try a different one as well.

Phillip 12:03

Yes, I tried bank deposit. But that didn't work either

avatar

Lucas 12:04

You may try to use another bank for the withdrawal.

Phillip 12:05

I only have one bank account

avatar

Lucas 12:06

We suggest you to use another method for the withdrawals, since we can not process the withdrawal n the current one.

Phillip 12:07

What other method? I do not have a cryptocurrency wallet.

So only 2 methods. Bank card or bank transfer. Both declined

By the way, thank you for answering all the questions so far.

avatar

Lucas 12:10

Phillip, the withdrawal is declined since you are trying to use the same card from the same bank. I suggest you to use another method completely. That could be the card from another bank, e-wallet or anything else.

Phillip 12:10

I only have one bank account and one bank card

I also believe it is illegal to deposit from someone elses account

And I believe then the new card would also need verification, etc

avatar

Lucas 12:11

Phillip, you should only use payment methods that belong to you personally and ownership of which you can prove. We suggest you to use another payment method.

Phillip 12:12

I do not have more than one bank account and one bank card

How do we move foward with this?

Read

avatar

Lucas 12:13

Phillip, sadly, I shall state without the another payment method we will be unable to withdraw your funds.

This is a chat log from live support starting they will not let me withdraw my funds

I also forgot to add. I have another account at a different online casino. On the same day and time I made a withdrawl from them for the first time using same bank card details. Their payment went through within half an hour and the money is safely back in my bank account. So the 'card payment error' from 20bet is not true.

Dear Phillip,

Have you received your withdrawal from the casino yet?

Dear Phillip,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.