20Bet Casino - Player experiences a delayed withdrawal.

Hello there, five days ago I had earnings of 400 euros. I made a withdrawal and they began to request documents. I sent everything: a photo of my ID, a photo of my debit card, my employment record, and my phone bill. Basically, they asked for everything and everything was approved. I made the withdrawal once everything was verified, and it's been five days since the withdrawal, which is still pending. I sent an email and they told me I was on a waiting list and that there were others ahead of me. However, today is the fifth day and when I sent them an email, they didn't respond at all. I feel like they're ignoring me at this point. I need my earnings. I think they're scammers who keep the money that people play with. I need your help, thank you.

Dear Antonio190310,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello, very good, okay, I'll wait, but this had never happened to me in any house after two days, like. I had the money in my account for a long time, but after 5 days it hasn't even left for my bank, is it still pending? This is a lot of fabric, 5 days pending and now when they accept it, it says that it will take at least 5 working days for it to be reflected in the bank, a lot of fabric, at least it's already accepted, you know. ... Come on, I do not recommend 20bet to anyone, some scammers with neckties

Dear Antonio190310, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Antonio190310,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.