1xSlots Casino - Player experiences withdrawal issue with Astropay.

I'm unable to make a withdrawal via Astropay, even though I was able to make a deposit using it. The withdrawal option isn't appearing for me, and upon consulting with support, they told me they can't estimate when the option might be available again. After reading several reviews here, I've confirmed that I'm not the only one experiencing this issue.

Hello ELIA23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xSlots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why don't you use a different method to withdraw? When was the last time you spoke to the casino and what was it about?

Please note that if a method is available for deposit, it doesn't mean that you can also use it to withdraw. The player has to chose from the available withdrawal methods if there are any.

Looking forward to your answer.

Regards,

Nick

Yes I know, I know that there are many methods to withdraw the money and yes I tried but it says that I can only make withdrawals through the means I made the deposit and IT WAS THROUGH ASTROPAY!

Hello ELIA23,

The standard procedure is to use a new method for a verification deposit and after that you can withdraw the balance. Be sure to use a method which is also available for the withdrawals.

Yes, but I have to open another payment method that I don't have... It is assumed that one chooses a certain payment method because it is the one that one has!!! It's too bad that this casino keeps us in the uncertainty of not being able to withdraw our money, honestly I had to spend the money playing and I never went back to that casino...

Hello ELIA23,

The information regarding the withdrawal methods should be available right after creating an account. Also even if a payment is available to withdraw with, it doesn't mean that it always be and it's usually not caused by the casino but the payment provider directly.

As advised above, you have to use a method which is available for you right now.

Dear ELIA23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.