The player deposited CA$100. Then he found out he is not able to play any game and wanted his money back. He sent all required documents, but he claims the casino still refuses to return his deposit.
1xSlots Casino - Player cannot withdraw his money.
Amount: Can$105
1xSlots Casino
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8.0
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
5 years ago
I made an account about a month ago i guess, i sent $100cad in bitcoin to play the games, which credited my account after one confirmation. It was then i realized no games were accessible to me and so I contacted support who for weeks requested every shred of existant identifying documentation that I could produce and after once finally saying "you may now withdraw your funds" they've continued asking for more and refuse to budge on my money
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5 years ago
Dear Chase,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the casino. It seems that this casino has a stricter verification process, but it is not unusual. I would like to know whether the casino gave you some reason for delaying your withdrawal. Could you send me the communication with the casino, please?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
5 years ago
Re: wth [#941826]
29 messages
security@1xslot.com <security@1xslot.com>
2 December 2019 at 07:13
To: chime.payments@gmail.com
Hello. Specify the number of your gaming account, please.
official email <chime.payments@gmail.com>
2 December 2019 at 09:01
To: security@1xslot.com
149945441
On Mon, 2 Dec 2019 at 07:13, <security@1xslot.com> wrote:
Hello. Specify the number of your gaming account, please.
security@1xslot.com <security@1xslot.com>
2 December 2019 at 10:06
To: chime.payments@gmail.com
Dear user,
You may withdraw.
Kind regards.
official email <chime.payments@gmail.com>
2 December 2019 at 11:40
To: security@1xslot.com
It still won’t let me play any games. And won’t let me withdraw because I have a bonus active
On Mon, Dec 2, 2019 at 10:06 AM <security@1xslot.com> wrote:
Dear user,
You may withdraw.Kind regards.
official email <chime.payments@gmail.com>
2 December 2019 at 11:42
To: security@1xslot.com
I even cancelled my bonus because u said I could withdraw but it’s still rejecting me
On Mon, Dec 2, 2019 at 11:40 AM official email <chime.payments@gmail.com> wrote:
It still won’t let me play any games. And won’t let me withdraw because I have a bonus active
On Mon, Dec 2, 2019 at 10:06 AM <security@1xslot.com> wrote:
Dear user,
You may withdraw.Kind regards.
official email <chime.payments@gmail.com>
2 December 2019 at 13:53
To: security@1xslot.com
Hello?!?
On Mon, Dec 2, 2019 at 11:42 AM official email <chime.payments@gmail.com> wrote:
I even cancelled my bonus because u said I could withdraw but it’s still rejecting me
On Mon, Dec 2, 2019 at 11:40 AM official email <chime.payments@gmail.com> wrote:
It still won’t let me play any games. And won’t let me withdraw because I have a bonus active
On Mon, Dec 2, 2019 at 10:06 AM <security@1xslot.com> wrote:
Dear user,
You may withdraw.Kind regards.
security@1xslot.com <security@1xslot.com>
2 December 2019 at 19:42
To: chime.payments@gmail.com
You need to send a colored photo of the first page of your passport. Unfortunately, scanned copies are not accepted for verification. Photographs should not be cut. The photo of the main page of the passport should be fully seen and the information should be clearly readable.
official email <chime.payments@gmail.com>
2 December 2019 at 19:43
To: security@1xslot.com
I sent my DL. I do t ha e my passport accessible
On Mon, Dec 2, 2019 at 7:42 PM <security@1xslot.com> wrote:
You need to send a colored photo of the first page of your passport. Unfortunately, scanned copies are not accepted for verification. Photographs should not be cut. The photo of the main page of the passport should be fully seen and the information should be clearly readable.
official email <chime.payments@gmail.com>
2 December 2019 at 20:55
To: security@1xslot.com
I sent my DL and you wrote m eback and said I was "ALLOWED TO WITHDRAW" why then are u asking for more docs? Just let me take the small bit on money you didnt beat me for and ill be on my way
On Mon, 2 Dec 2019 at 13:53, official email <chime.payments@gmail.com> wrote:
Hello?!?
On Mon, Dec 2, 2019 at 11:42 AM official email <chime.payments@gmail.com> wrote:
I even cancelled my bonus because u said I could withdraw but it’s still rejecting me
On Mon, Dec 2, 2019 at 11:40 AM official email <chime.payments@gmail.com> wrote:
It still won’t let me play any games. And won’t let me withdraw because I have a bonus active
On Mon, Dec 2, 2019 at 10:06 AM <security@1xslot.com> wrote:
Dear user,
You may withdraw.Kind regards.
security@1xslot.com <security@1xslot.com>
2 December 2019 at 23:21
To: chime.payments@gmail.com
Dear Customer, the Security Department does not limit You in time in order to provide the requested photos.
official email <chime.payments@gmail.com>
4 December 2019 at 12:47
To: security@1xslot.com
I've sent my DL and address verification. You told me verbatim 'you're free to withdraw' now you want more stuff? I have e a roommate that used his dl on your site and you approved him. Let me withdraw my balance and I'll leave. You already told me I could.
On Mon, Dec 2, 2019, 11:22 PM <security@1xslot.com> wrote:
Dear Customer, the Security Department does not limit You in time in order to provide the requested photos.
security@1xslot.com <security@1xslot.com>
4 December 2019 at 19:41
To: chime.payments@gmail.com
You need to send a colored photo of the first page of your passport. Unfortunately, scanned copies are not accepted for verification. Photographs should not be cut. The photo of the main page of the passport should be fully seen and the information should be clearly readable.
official email <chime.payments@gmail.com>
4 December 2019 at 20:06
To: security@1xslot.com
On Wed, 4 Dec 2019 at 19:41, <security@1xslot.com> wrote:
You need to send a colored photo of the first page of your passport. Unfortunately, scanned copies are not accepted for verification. Photographs should not be cut. The photo of the main page of the passport should be fully seen and the information should be clearly readable.
Public
Public
5 years ago
security@1xslot.com <security@1xslot.com>
7 December 2019 at 03:54
To: chime.payments@gmail.com
Please, provide us with photo of better quality.
official email <chime.payments@gmail.com>
7 December 2019 at 14:12
To: security@1xslot.com
ive sent you more documents than i need to fly and open up an overseas bank account. Seriously. I feel like you're harvesting my info now. You've already lied to me once and said I could withdraw, I've sent you a million documents, just let me withdraw if you wont let me play already. This back and forth is counter productive and Ive proven my identity 10 times already and been lied to. Clean it up for crissakes
On Sat, 7 Dec 2019 at 03:54, <security@1xslot.com> wrote:
Please, provide us with photo of better quality.
timmy1jpg.jpg
60K
official email <chime.payments@gmail.com>
7 December 2019 at 21:34
To: security@1xslot.com
hello????????????????????????????????????????????????????????????????????????
On Sat, 7 Dec 2019 at 14:12, official email <chime.payments@gmail.com> wrote:
ive sent you more documents than i need to fly and open up an overseas bank account. Seriously. I feel like you're harvesting my info now. You've already lied to me once and said I could withdraw, I've sent you a million documents, just let me withdraw if you wont let me play already. This back and forth is counter productive and Ive proven my identity 10 times already and been lied to. Clean it up for crissakes
On Sat, 7 Dec 2019 at 03:54, <security@1xslot.com> wrote:
Please, provide us with photo of better quality.
security@1xslot.com <security@1xslot.com>
8 December 2019 at 04:35
To: chime.payments@gmail.com
Please, provide us with photo of better quality.
The photos which you provided are compressed. Please, send the photo using the full version of the website of your e-mail service. Make sure that the size of each attached file is more than 1 MB.
official email <chime.payments@gmail.com>
8 December 2019 at 20:47
To: security@1xslot.com
I already sent a perfectly clear color selfie with my id that is file size 20 MB!!!! Stop playing these unprofessional games with me, please. Release my funds LIKE YOU ALREADY TOLD ME YOU DID 20 E-MAILS AGO!!!
On Sun, 8 Dec 2019 at 04:35, <security@1xslot.com> wrote:
Please, provide us with photo of better quality.
The photos which you provided are compressed. Please, send the photo using the full version of the website of your e-mail service. Make sure that the size of each attached file is more than 1 MB.
official email <chime.payments@gmail.com>
8 December 2019 at 20:51
To: security@1xslot.com
On Sun, 8 Dec 2019 at 20:47, official email <chime.payments@gmail.com> wrote:
I already sent a perfectly clear color selfie with my id that is file size 20 MB!!!! Stop playing these unprofessional games with me, please. Release my funds LIKE YOU ALREADY TOLD ME YOU DID 20 E-MAILS AGO!!!
On Sun, 8 Dec 2019 at 04:35, <security@1xslot.com> wrote:
Please, provide us with photo of better quality.
The photos which you provided are compressed. Please, send the photo using the full version of the website of your e-mail service. Make sure that the size of each attached file is more than 1 MB.
revolut2jpg.jpg
1041K
security@1xslot.com <security@1xslot.com>
9 December 2019 at 02:23
To: chime.payments@gmail.com
The gaming account will be banned and further messages will be ignored in case you do not provide us with the original documents.
You should send photos of your original national document.
official email <chime.payments@gmail.com>
16 December 2019 at 02:09
Draft
---------- Forwarded message ---------
From: <security@1xslot.com>
Date: Mon, 9 Dec 2019 at 02:23
Subject: Re: wth [#941826]
To: <chime.payments@gmail.com>
The gaming account will be banned and further messages will be ignored in case you do not provide us with the original documents.
You should send photos of your original national documen
Public
Public
5 years ago
Re: Fwd: Documents request [#1061254]
5 messages
security@1xslot.com <security@1xslot.com>
15 December 2019 at 03:04
To: chime.payments@gmail.com
Driving license is not accepted for verification! Please provide us with a personal identity document (both sides) or your passport photo.
official email <chime.payments@gmail.com>
15 December 2019 at 13:40
To: security@1xslot.com
last time i sent it weeks ago u said i could withdraw, smh. stop lying all the time
[Quoted text hidden]
ppjoplcha.jpg
116K
security@1xslot.com <security@1xslot.com>
15 December 2019 at 23:11
To: chime.payments@gmail.com
The photos which you provided are compressed. Please, send the photo using the full version of the website of your e-mail service. Make sure that the size of each attached file is more than 1 MB.
official email <chime.payments@gmail.com>
15 December 2019 at 23:12
To: security@1xslot.com
[Quoted text hidden]
security@1xslot.com <security@1xslot.com>
15 December 2019 at 23:18
To: chime.payments@gmail.com
[Quoted text hidden]
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Public
5 years ago
Hello Chase,
thank you for a reply. I contacted the casino regarding your issue. I will let you know as soon as I have some news.
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Public
4 years ago
Hello Chase,
I haven't received a reply from 1xSlots Casino, but I tried to contact them again.
Thank you so much for your patience!
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Public
4 years ago
Hi there,
Sorry for a such delayed reply. Seems we haven`t received any notification.
And it seems to me that you opened another one complaints similar to this one - https://casino.guru/1xslots-casino-long-verification-process-#3953
I`m not sure which one will remain. Anyway here is our comment:
BR,
1xSlots Team
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4 years ago
Hello Chase,
I am rejecting this complaint, because you created 2 complaints and other person from Casino Guru complaint team is in charge of the second one. Please, do not reopen this complaint.
I would like to ask you to not open multiple complaints dealing with the same issue in the future, as this may lead to situations like this. It takes some time to process a new complaint and we are very sorry for this.
Satrio is the only person in charge of your complaint for 1xSlots Casino now.
Thank you for understanding.
Best regards,
Kristina
