1xBit Casino - Player’s deposits have never been credited to his casino account.

two crypto deposits totalling this amount deposited and never credited . Been waiting over a day , they say it has been passed to their specialists , little info on why it has not been completed and I have been given no timeframe.

Dear ARose,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Were they your first deposits in this casino? Please forward screenshots of these two transactions to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Additional comments from the player:

"these are first two deposits, address was only visible to me on my account , i can provide screenshots from coinbase.

they have replied saying the following ...

Dear Customer,

You have made a deposit using a contract address. Please note that the use of contract addresses is not allowed, avoid using contract addresses in your future deposits.

The crediting of your deposit can take some time, please kindly wait for your deposit to be credited.

We will notify you when the issue is fully processed."

Hello ARose,

Have there been any developments since our last conversation, please? Were your deposited funds successfully credited or returned to you?

Yes after a week

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ARose, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru