1xBit Casino - Player’s active balance has disappeared.

i cant see my slot history! i did buy a feature and i win whit 7 first rounds and then the game closed and my accout to!!when i did get my id back after long fight and loged in all of my money was gone

Dear Epamon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication to petronela.k@casino.guru? Have you played with or without an active bonus when purchasing the bonus feature?

Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

i did get the same amount i deposit so noth🧐 but i dont belief to get any of my money 😢

And why is my all money missing? 🤔 And i dont get it why cant i see my slot history 🤬

i did get the same amount i deposit so noth🧐 but i dont belief to get any of my money 😢

And why is my all money missing? 🤔 And i dont get it why cant i see my slot history 🤬

Dear Epamon,

Could you please forward any supporting evidence along with any communication to petronela.k@casino.guru? How much is your actual active balance? Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. 

What can i do😢

Have you tried checking the specific slot machine for your game history?

i dont now the game🙁 it was book of something

And why cant 1xbit tell me the history? And why cant tell me where Is rest of money before the game crash

Please try to remember the name of the game. Without any supporting evidence, we stand no chance to confront the casino. Have you saved any screenshots of the winnings at least?

Additionally, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Tää tuntuu jo vähän tyhmältä!! En saa mitään peli historiaa! Jossakin näkee vain maks viikon vanhan historian. Ja melkein mistään ei saa ollenkaan! Kuvankaappaus ei tullut edes mieleen koska en odottanut voittoja. Olen kysellyt muutamalta kasinolta että pitäisikö pelaajan saada peli historia. Niin ovat sanoneet että kyllä! Minusta se on jo todiste siitä että ne salaavat tiatoa! Ja vaikka ei voittoa tulis katosi minulta rahaa pelitililtä

Tää on ihan kauheeta paskaa. Enhän mä tuu ikinä saamaan tuolta mitään!! Miten voisin muistaa mitä pelejä oon pelannu 16 päivää sitten. Luulis teidänkin pystyvän kertomaan tämmösistä asioista vaikka kenelle! Toivottavasti muut ei mene halpaan.

I understand your frustration, Epamon. However, please try to understand that without supporting evidence we can't build a case. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. 

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.