1xBit Casino - Player's account has been closed and withdrawal is delayed.

1xBit (One by Bit Casino)

(Curaçao License Number 1668/JAZ)

https://1xbit1.com/slots?tag=b_815865m_39777c_

When I requested a withdrawal from this online casino, the money was not withdrawn and my account was deleted.

When I contacted the support center, I was asked to contact the security department. 5@ic Email sent by lod.com

A day had passed but I had not received any response from the security department so I contacted them again, but they just said they had contacted me and nothing progressed.

It seems that online casinos do not delete accounts once they are registered, so I have attached a screenshot of the account I created here.

I would like to log in to this account and withdraw money.

I have attached a screenshot of another customer center chat conversation.

I will also send a screenshot of the email I received that I did not receive from security.

If you are unable to withdraw funds from an online casino and your account is forced to be closed, it can become a credibility issue.

I'm sorry, but please kindly respond.

Dear vk7tpcmtyg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I sent you screenshots of the fraudulent content, but did you receive them?

The email was sent on 9/6 at 23:57.

I was only able to withdraw money once, and the second time I was shut out without even being asked for KYC.

Dear vk7tpcmtyg, the chat screenshots you provided are of poor quality and cannot be read.

Also, is it correct that you only bet on sports?

Dear vk7tpcmtyg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.