The player from China had their account blocked without further explanation. We rejected this complaint as it was sports betting related.
1xBit Casino - Player’s account has been blocked.
Amount: 356 ₮
1xBit Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
1xBit Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Hello, I am playing on 1xBit's website. I topped up a total of 120usdt and today in the game I won a part of the prize money. My balance came to over 476usdt and they closed my account when I requested a withdrawal of 276usdt.
I sent an email for help and they informed me that my account had been closed and I could not withdraw my winnings. I can only withdraw the amount I have recharged.
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2 years ago
Dear blackmeiqiu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Hello, glad to receive your reply.
I signed up for the game account within two days. In addition, 1xbit does not require me to verify the account, so I did not complete the verification.
I've been playing sports betting games. And I did not receive any deposit discount. The bonus is the profit I made after playing two games.
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2 years ago
Thank you very much, blackmeiqiu, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.
