The player from Russia had their account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
blocked access to the account, sent an email that the account was closed and they no longer go to contact, funds in the amount of 57usdt remained on the account,
Dear azik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
hello, I registered less than a week ago, withdrew funds once, did not pass verification, because they did not request
Dear azik,
Could you please forward any relevant communication to petronela.k@casino.guru.