HomeComplaints1xBit Casino - Player’s account has been blocked.

1xBit Casino - Player’s account has been blocked.

Amount: $57

1xBit Casino
Safety Index:Low
Submitted: 28 Mar 2022 | Case closed : 17 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Russia had their account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

blocked access to the account, sent an email that the account was closed and they no longer go to contact, funds in the amount of 57usdt remained on the account,

Automatic translation:
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2 years ago

Dear azik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past?


If there’s any relevant communication, please forward it to petronela.k@casino.guru.


I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago
Translation

hello, I registered less than a week ago, withdrew funds once, did not pass verification, because they did not request

Automatic translation:
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2 years ago

Dear azik,

Could you please forward any relevant communication to petronela.k@casino.guru.

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2 years ago

Dear azik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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