1xBit Casino - Player’s account has been blocked.

Amount: $1,100

1xBit Casino

Safety Index:Low Submitted: 27 Apr 2020 | Case closed : 13 May 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Canada had his account blocked and funds confiscated without a further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Private

Maky

Unregistered user

Private

3 years ago

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Petronela

Complaints Team Lead

Public

3 years ago

Dear Maky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to communicate this issue with the casino? If there is any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin

Public

Petronela

Complaints Team Lead

Public

3 years ago

Dear Maky,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Petronela

Complaints Team Lead

Public

3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.